Helping organisations to succeed, grow and thrive. Using research-based insight and analysis, effective engagement and behavioural insight to understand customers, market behaviour and business challenges. Informing strategy, product development and stakeholder relationships to improve customer experience, value and satisfaction. Supporting businesses to achieve their objectives.

Events and media:
Facilitation | Chairing | Audience analysis | Market testing | Development and launch | Stakeholder engagement | Project management

Strategy and policy:
Process mapping | Service review | Customer journey mapping | Competitor analysis | Critical friend | Workflow analysis

Due diligence | Concept and new product development | Pricing research | Customer insight

Local government | Housing | Voluntary and non-profit sector | Built environment | Media | Events | B2B